Refund & Return Policy

Due to the nature of cannabis and cannabis-derived products, we accept returns only under specific circumstances. We are unable to accept returns based on a change of mind, personal preference, or product effects once a product has been opened or used.

Returns are accepted only when a product is:

• Defective — the device, cartridge, or packaging arrived damaged or non-functional
• Incorrect — you received a different product, strain, or quantity than what you ordered
• Failed authenticity verification — the batch code did not verify as genuine through our authentication tool

For health, safety, and regulatory reasons, the following cannot be returned once delivered:

• Opened or used vape cartridges, disposables, or DUO devices
• Opened flower or pre roll packaging
• Any product where the seal, batch label, or verification code has been removed or tampered with
• Products purchased as part of a final sale or clearance promotion

If your order arrives damaged, defective, or incorrect, we will make it right. This includes:

• Hardware that fails to charge, draw, or activate on arrival
• Cartridges that leak due to a manufacturing or shipping defect
• Wrong strain, product type, or quantity shipped
• Products damaged in transit (please retain original packaging for inspection)

To help us resolve this quickly, please contact us within 7 days of delivery with your order number and clear photos or video of the issue.

Claims submitted after these windows will be reviewed on a case-by-case basis but are not guaranteed approval.

• Step 1: Contact our support team via the Contact Us page with your order number and a description of the issue
• Step 2: Attach clear photos (or video, for hardware issues) showing the defect, incorrect item, or damaged packaging
• Step 3: Our team will review your claim, typically within 1–2 business days
• Step 4: If approved, we’ll provide instructions for a refund, replacement, or store credit — whichever fits your situation

• Approved refunds are issued to your original payment method. Processing times depend on your payment provider:

  • Credit/debit card refunds: 5–10 business days after approval
  • Other payment methods: timing varies by provider

  You’ll receive a confirmation email once your refund has been processed on our end.

If you’d prefer a replacement of the same item rather than a refund — for example, a defective cartridge swapped for the same strain — let our support team know when you submit your claim. Exchanges are subject to product availability.

If a batch verification code does not validate through our authenticity verification tool, please contact us immediately with your order number and the code in question. We take authenticity concerns seriously and will investigate every report.

Questions about a return, refund, or a specific order? Our support team is ready to help.